Delivery and Shipping Policy
Thefragranceoil.com will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
Our Shipping & Returns policy.
| Shipping Country | Shipping Time | Shipping Costs | Payment Options | Shipping Company |
| UAE |
2-4 working days |
Free shipping |
– Cards |
Aramex |
|
KSA |
5 – 10 working days |
Calculated on check out for orders below 1000aed. Free shipping for orders above 1000aed |
– Cards |
Aramex DHL Express Shipping |
|
Middle East |
7 – 10 working days |
Calculated on check out for orders below 1000aed. Free shipping for orders above 1000aed |
– Cards |
Aramex DHL Express Shipping |
|
Worldwide Outside UAE and Middle East* * The Middle East includes Bahrain, Kuwait, Oman and Saudi Arabia. |
7 – 15 working days |
Calculated on check out for orders below 1000aed. Free shipping for orders above 1000aed |
– Cards |
Aramex DHL Express Shipping |
How much does delivery cost?
We offer FREE SHIPPING for all orders in the UAE.
Worldwide orders are shipped via Aramex and DHL Express Shipping. Shipping fee is calculated on check out depending upon the weight, size and volume of the order for orders below 1000aed. We offer free shipping for orders above 1000aed.
ARAMEX shipments are Duty paid. There is no additional amount payable on delivery. All GCC countries orders will be delivered via Aramex.
DHL Express Shipping shipments additional duties and taxes may be calculated on delivery.
How long does delivery take?
Delivery within the UAE takes 2-4 working days.
Delivery outside of the UAE takes 7 – 15 working days.
Business Days & Holidays
All orders ship Monday – Friday, excluding holidays within the United Arab Emirates. For Standard shipping orders must be placed by 10am to be processed on the same business day otherwise it will be processed the next day.
Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation e-mail along with Invoice. The majority of our orders are shipped within 1-2 business days after the order has been placed.
We try to find a shipping solution for every customer. Due to the stricter regulations for the shipment of dangerous goods, we use different service providers for the transport. Please note that we cannot provide information about the exact delivery time in advance.
An invoice, stating the value of the goods and shipping costs, is attached to the parcel. Customs, VAT, Import fees or any other taxes are only due when the shipment arrives in your country and we cannot prevent controls by the customs authorities. The fees for the customs clearance are at your expense. We have no influence on these charges and cannot predict their absolute value. Customs regulations vary considerably from country to country. Please contact your local customs office for further information.
Address
Due to the regulations of our shipping service providers – We always need your complete address including
• Street
• house number
• location and Zip code
• telephone number
Please note that you should state your address as detailed as possible and add a district or city block, PO BOX number, Pin Code.
If you have further questions about the shipping procedure to your country, you are welcome to contact our customer support service.
Customer Support Service
E-Mail: team@thefragranceoil.com
International Deliveries may some times be delivered to the local Post Office for collection depending on the country’s policy. International Deliveries are not entitled to perfume samples due to customs regulations and other reasons.
Please note that if you refuse a shipment due to fees and it is returned to us, the return shipping cost and any associated fees will be deducted from your order’s refund.
Our returns policy
If you’d like to return an item, contact us by email on team@thefragranceoil.com within 14 days of receiving your item. If you wish to return or exchange your product – Returns and Exchange is only possible for orders in UAE.
We offer a no question asked return policy if you are not satisfied with your purchase for unopened products. ‘’Refunds will be done only through the Original Mode of Payment”
It’s important to us that you are completely satisfied with your purchase, so if for any reason you do not love a product you receive, we will gladly issue a refund as long as the item is still in it’s original packaging, unopened, unused and sent back to us within 7 days of receiving the item. Returns that are damaged, opened and used (including the packaging), soiled or altered may not be accepted and may be returned to the customer.
We offer a secure courier collection via Aramex service for all returns as well.
If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly onto your card – please note that this can take up to 5-10 business days to appear in your account.
Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If you have ordered the wrong product, then you can still return for a refund but please note that the items must be unopened and unused. Shipping fee will be deducted from the payment.
If there is any defect in the product on receipt then it may be returned to us for a refund at that time.
Can I exchange my item?
If you wish to exchange your product – Just send us an email on team@thefragranceoil.com and we will do the needful.
Shipping Outside the UAE
When shipped outside the UAE, some products may be subject to import duties and taxes.
Duty and tax rates vary from country to country, and also depend on the items that are being shipped. We have no control over these charges and encourage you to contact your local customs office for further information before placing your order.
Value-Added Tax
Effective 1 January 2018, VAT is charged at 5% on orders sold and shipped by Thefragranceoil.com within the UAE. For shipments to countries outside the UAE, 0% UAE VAT rate will be applicable. The advertised prices for products displayed at Thefragranceoil.com are inclusive of any VAT. However, your final price will be reflected at checkout, once the order information is completed.